At 36ji, your privacy is treated with the same seriousness we apply to security and fair play. This Privacy Policy explains precisely what personal data we collect from Filipino players, how we use it, who we share it with, and what rights you have under Philippine data protection law. Please read it in full before creating your account.
36ji (referred to in this policy as "36ji", "we", "us", or "our") operates the online gaming platform accessible at https://36ji.asia. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 36ji is the Personal Information Controller responsible for the personal data of registered players and site visitors.
This Privacy Policy applies to all personal data processed by 36ji in connection with the provision of casino gaming, sports betting, payment processing, customer support, and promotional services offered through the 36ji platform to players in the Philippines.
If you have any questions regarding this Privacy Policy or wish to exercise your data subject rights, please contact us at: [email protected]
36ji collects personal data from you through multiple channels, including directly from you during registration and account use, automatically through your interactions with the platform, and from third-party payment processors. The categories of personal data we collect include:
2.1 Registration & Identity Data. When you create a 36ji account, we collect your full legal name, date of birth, Philippine mobile number, email address, and a username. Where identity verification is required, we also collect copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS card) and proof of address documents.
2.2 Financial & Transaction Data. We collect data relating to deposits, withdrawals, and gaming transactions conducted on the 36ji platform. This includes GCash and Maya account references (partially masked), bank account details where applicable, transaction amounts, dates, and reference numbers. Full payment instrument numbers are not stored by 36ji — they are processed and tokenised by our regulated payment partners.
2.3 Gaming Activity Data. We maintain records of all bets placed, games played, wagering amounts, win/loss outcomes, bonus usage, and session activity on your 36ji account. This data is required for regulatory compliance, dispute resolution, responsible gaming monitoring, and the integrity of the platform.
2.4 Technical & Device Data. We automatically collect technical information when you access 36ji, including your IP address, device type and model, operating system, browser type and version, mobile network operator, and device identifiers. We also collect information about your platform navigation, pages visited, time spent on pages, and click behaviour.
2.5 Communications Data. We retain records of communications between you and 36ji customer support, including live chat transcripts, email correspondence, and records of any complaints or disputes raised.
2.6 Responsible Gaming Data. Where you use 36ji's responsible gaming tools — including deposit limits, self-exclusion requests, or cooling-off requests — we record these instructions and the dates they were applied and modified.
36ji uses the personal data described above for the following purposes:
36ji processes your personal data on the following legal bases under the Data Privacy Act of 2012:
5.1 36ji does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent necessary for the specified purpose.
5.2 Payment Processors. We share necessary financial data with regulated payment service providers including GCash (GXI), Maya Philippines, and banking institutions in the Philippines, solely for the purpose of processing deposits and withdrawals. These providers are bound by their own regulatory obligations and data protection requirements.
5.3 Game Providers. Certain game software providers may receive technical session data (not identity data) to facilitate the delivery of their games on the 36ji platform. Game providers operate under contractual obligations limiting their use of such data.
5.4 Regulatory Authorities. 36ji is legally required to share data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by applicable law or regulatory direction.
5.5 Service Providers. We engage trusted third-party service providers for functions including cloud hosting, analytics, customer support software, and identity verification. All such providers are bound by data processing agreements that restrict use of your data to the specified service purpose.
5.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of 36ji's business, personal data held by 36ji may be transferred to the acquiring entity, subject to equivalent data protection obligations.
6.1 36ji retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law, whichever is longer.
6.2 Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AML record-keeping obligations under Philippine law.
6.3 Identity verification documents are retained for the period of account activity plus five years following closure. Communications and support records are retained for three years from the date of the communication.
6.4 Data held solely on the basis of your consent (e.g., marketing preferences) is retained until you withdraw consent or your account is closed, whichever is earlier.
6.5 Where data is no longer required for any lawful purpose, 36ji will securely delete or anonymise it. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
The 36ji platform uses cookies and similar tracking technologies (including local storage and session storage) to enable platform functionality, maintain your logged-in session, and analyse site usage.
Essential cookies are required for the platform to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing identifiers.
Analytics cookies allow 36ji to understand how players navigate the platform — which game categories are popular, where users encounter friction, and how the site performs on Philippine mobile connections. Analytics data is aggregated and does not identify individual players.
Marketing cookies are used only where you have provided consent to receive personalised promotional communications. You may update your cookie preferences at any time via the cookie settings accessible from the platform footer.
You may also configure your browser to block or delete cookies; however, disabling essential cookies will prevent you from logging in or using the 36ji platform.
36ji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
In the event of a personal data breach that is likely to result in serious harm to affected data subjects, 36ji will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 36ji:
To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within three (3) business days and respond substantively within thirty (30) calendar days, or within the period permitted by applicable law for complex requests.
The 36ji platform is strictly intended for adults aged 21 years and older. 36ji does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the account, delete the data, and report the matter to PAGCOR as required.
If you are a parent or guardian and believe your child has registered on 36ji, please contact [email protected] immediately. We take child protection obligations seriously and will act without delay.
11.1 Opt-In Consent. 36ji will only send you promotional and marketing communications (including bonus offers, new game announcements, and event notifications) where you have expressly opted in to receive such communications during registration or via your account communication preferences.
11.2 Opt-Out. You may withdraw consent to receive marketing communications at any time by: (a) clicking the unsubscribe link in any marketing SMS or email; (b) updating your communication preferences in your 36ji account dashboard; or (c) contacting support at [email protected]. Opting out of marketing will not affect your ability to use the 36ji platform or receive essential account communications.
11.3 Self-Excluded Players. Players who have activated self-exclusion on their 36ji account will receive no marketing communications for the duration of the exclusion period, without exception. This is a firm commitment by 36ji as part of its responsible gaming obligations.
36ji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the platform's features. Material changes will be communicated to registered players via their registered mobile number or email address no less than fourteen (14) days before the updated policy takes effect, except where immediate changes are required to comply with law or a regulatory direction.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of how 36ji protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 36ji, please contact us:
For formal data subject right requests or complaints, please submit your request in writing to the email address above, clearly marking the subject line as "Data Privacy Request." 36ji's Data Protection Officer will review and respond to your request in accordance with the timelines prescribed by the Data Privacy Act of 2012 and its Implementing Rules.
If you are not satisfied with 36ji's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at [email protected] or through the NPC's official website.
Every piece of data transmitted between your device and 36ji — from your login credentials to your GCash withdrawal details — is protected by industry-standard 256-bit TLS encryption at all times.
36ji's data handling practices are designed to comply with the Data Privacy Act of 2012 (RA 10173). We maintain a registered Data Protection Officer and cooperate fully with the National Privacy Commission.
36ji does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is yours — we use it only for the purposes described in this Privacy Policy and nothing else.
Access, correct, or delete your data. Opt out of marketing. Port your data. Withdraw consent. 36ji processes all data subject right requests within legally prescribed timelines — typically within 30 days of receipt.
If you don't want promotional SMS or emails from 36ji, one click or one support message is all it takes to opt out. Self-excluded players receive zero marketing communications — no exceptions, no workarounds.
In the unlikely event of a data security incident, 36ji will notify the NPC within 72 hours as required by law, and will inform affected players without undue delay — transparently, with clear guidance on protective steps.
Join Filipino players who trust 36ji with their entertainment. Register free, deposit via GCash or Maya, and enjoy a PAGCOR-regulated, privacy-first gaming experience. 21+ only.
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